{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"FAQ","siteUrl":"https://docs.bettermile.com","jsonLd":{"@context":"https://schema.org","@type":"Organization","name":"Bettermile","url":"https://bettermile.com","logo":"https://docs.bettermile.com/images/logo.png"},"description":"Answers common questions about Predict's accuracy, time windows, address handling, and its relation to Shadow & Orchestrate."},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"faq","__idx":0},"children":["FAQ"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Quick answers to the questions that come up most about Predict. Not finding what you need? Reach out, we're happy to help."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What if the delivery day changes?"]}," Request Predict again with the updated date."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Can I use Predict for real-time tracking on delivery day?"]}," No. Predict is designed for day-before (or earlier) forecasts. It can be used as a fallback if no real-time tracking is available, but must be clearly labeled as based on historical data, not live information."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What happens if the address is not recognized?"]}," You may receive a null response or error code. Providing geo-coordinates improves recognition."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Can I use Predict for resource or route planning?"]}," No. Use Bettermile's Loading Zone or Better Route for these purposes."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["How large are Predict time windows?"]}," They are 2, 3, or 4 hours, depending on prediction reliability. Windows are aligned to a 15-minute grid (e.g. 14:15–16:15, but not 14:15–16:45)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Are there time windows smaller than 2 hours?"]}," No. For narrower windows, use Better Tracking Shadow or Orchestrate on the day of delivery."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Do you blend your customer's data with other delivery companies?"]}," No. All historical data is handled exclusively per tenant."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["What is the accuracy of Predict?"]}," Our models match predicted windows in ~80% of cases, with an average deviation of about 15 minutes. Predict is designed to work in combination with dynamic ETAs from Shadow & Orchestrate to manage expectations."]}]}]},"headings":[{"value":"FAQ","id":"faq","depth":1}],"frontmatter":{"title":"FAQ","rbac":{"anonymous":"read","authenticated":"read"},"seo":{"description":"Answers common questions about Predict's accuracy, time windows, address handling, and its relation to Shadow & Orchestrate.","title":"FAQ"}},"lastModified":"2026-10-01T11:41:53.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/tracking/predict/faq","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}