{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"FAQ","siteUrl":"https://docs.bettermile.com","jsonLd":{"@context":"https://schema.org","@type":"Organization","name":"Bettermile","url":"https://bettermile.com","logo":"https://docs.bettermile.com/images/logo.png"},"description":"Answers common questions about how recipients access Better Tracking Shadow & Orchestrate, invitation delivery, and choosing between the two plans."},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"faq","__idx":0},"children":["FAQ"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Quick answers to the questions that come up most about Shadow & Orchestrate. Not finding what you need? Reach out, we're happy to help."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Where do consignees track their parcel?"]}," Choose your level of control: a white-label page (zero-code, hosted by Bettermile), embedded web components (pre-built UI widgets in your app), or the Tracking API (a fully custom UI built from raw data endpoints)."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["How are recipients invited to live tracking?"]}," Either Bettermile sends the invitation by email, or you (the tenant) send it by email or SMS."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["How long before live ETAs are available?"]}," Better Tracking Shadow requires about 4 weeks of model training after the data feed is connected before live ETAs are released. Better Tracking Orchestrate draws on Better Route's real-time data from the start."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Which Better Tracking implementation path should we choose?"]}," Choose Shadow to modernize the recipient experience quickly, without changing driver workflows. Choose Orchestrate to make your operations flexible and align customer expectations with productivity targets, and future-proof your last-mile operations."]}]}]},"headings":[{"value":"FAQ","id":"faq","depth":1}],"frontmatter":{"title":"FAQ","rbac":{"anonymous":"read","authenticated":"read"},"seo":{"description":"Answers common questions about how recipients access Better Tracking Shadow & Orchestrate, invitation delivery, and choosing between the two plans.","title":"FAQ"}},"lastModified":"2026-10-21T10:55:07.903Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/tracking/shadow-orchestrate/faq","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}