{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"User Feedback","siteUrl":"https://docs.bettermile.com","jsonLd":{"@context":"https://schema.org","@type":"Organization","name":"Bettermile","url":"https://bettermile.com","logo":"https://docs.bettermile.com/images/logo.png"},"description":"Overview of the ways consignees can give feedback after tracking, via Bettermile's 5-star tool, a third-party tool, or a custom rating."},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"user-feedback","__idx":0},"children":["User Feedback"]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"how-can-users-express-their-feedback","__idx":1},"children":["How Can Users Express their Feedback?"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Ending the tracking experience nicely and giving the consignee the possibility to provide feedback for real-time tracking and the delivery service itself are important elements"," ","when creating holistic user experiences."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Additionally, it will help you and Bettermile to fully understand the bright and dark sides of the whole service offering."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Remember, the end of the tracking experience is usually also the last digital touchpoint for the consignees with the delivery network. So make the most out of it!"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The following integration options are available for your users feedback."]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Option A: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/products/tracking/shadow-orchestrate/user-feedback/five-star-rating"},"children":["Bettermile 5-Star Rating"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Option B: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/products/tracking/shadow-orchestrate/user-feedback/third-party-tool"},"children":["3rd Party Rating"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Option C: ",{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/products/tracking/shadow-orchestrate/user-feedback/custom-rating"},"children":["Custom Rating"]}]}]}]},"headings":[{"value":"User Feedback","id":"user-feedback","depth":1},{"value":"How Can Users Express their Feedback?","id":"how-can-users-express-their-feedback","depth":2}],"frontmatter":{"title":"User Feedback","rbac":{"anonymous":"read","authenticated":"read"},"seo":{"description":"Overview of the ways consignees can give feedback after tracking, via Bettermile's 5-star tool, a third-party tool, or a custom rating.","title":"User Feedback"}},"lastModified":"2026-10-01T11:41:53.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/tracking/shadow-orchestrate/user-feedback","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}