{"templateId":"markdown","sharedDataIds":{"sidebar":"sidebar-sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":["img"]},"type":"markdown"},"seo":{"title":"3rd Party Rating Tool","siteUrl":"https://docs.bettermile.com","jsonLd":{"@context":"https://schema.org","@type":"Organization","name":"Bettermile","url":"https://bettermile.com","logo":"https://docs.bettermile.com/images/logo.png"},"description":"Requirements and integration steps for connecting an external feedback tool, like NPS or Trustpilot, to the tracking experience."},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"3rd-party-rating-tool","__idx":0},"children":["3rd Party Rating Tool"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Alternatively, Bettermile can integrate any other service to collect user feedback. Examples of such services are NPS and Trustpilot. You need to provide all necessary information"," ","if any third-party tool shall be integrated into the Bettermile user interfaces (white-label URL or widget)."," ","Bettermile will forward up to 90% of consignees, visiting the tracking website or widget, to this alternative service."]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/feedback-improve-card.576f2f330dc59b244df99438d7e6e7357a96b3a79ad0662fc703ea2813a5dba9.513fce57.png","alt":"Tracking playbook feedback improve","framed":false,"withLightbox":true,"width":"100%","align":"center"},"children":[]},{"$$mdtype":"Tag","name":"Image","attributes":{"src":"/assets/opinion-matters-card-v2.05c09facfe7dc0476cc83e8c73f5fe40549e37ac1ddbe45ead4f7e195367f226.513fce57.png","alt":"Tracking playbook feedback matters","framed":false,"withLightbox":true,"width":"100%","align":"center"},"children":[]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"requirements","__idx":1},"children":["Requirements"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["You must offer a meaningful user feedback tool."]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["You must share the ratings with Bettermile - Bettermiles´ 5-star rating must be enabled for a minimum of 10% of all parcels."]}]},{"$$mdtype":"Tag","name":"Heading","attributes":{"level":2,"id":"technical-integration","__idx":2},"children":["Technical Integration"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["A redirecting link to your external rating tool is needed as well as a list of additional fields we need to pass while redirecting. Example: language, parcel_number, etc."]}]}]},"headings":[{"value":"3rd Party Rating Tool","id":"3rd-party-rating-tool","depth":1},{"value":"Requirements","id":"requirements","depth":2},{"value":"Technical Integration","id":"technical-integration","depth":2}],"frontmatter":{"title":"3rd Party Rating Tool","rbac":{"anonymous":"read","authenticated":"read"},"seo":{"description":"Requirements and integration steps for connecting an external feedback tool, like NPS or Trustpilot, to the tracking experience.","title":"3rd Party Rating Tool"}},"lastModified":"2026-10-01T11:41:53.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/products/tracking/shadow-orchestrate/user-feedback/third-party-tool","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}