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What if the delivery day changes?

Request PreETA again with the updated date.

Can I use PreETA for real-time tracking on delivery day?

No. PreETA is designed for day-before (or earlier) forecasts. It can be used as a fallback if no real-time tracking (RTT) is available, but must be clearly labeled as based on historical data, not live information.

What happens if the address is not recognized?

You may receive a null response or error code. Providing geo-coordinates improves recognition.

Can I use PreETA for resource or route planning?

No. Use Bettermile’s Loading Zone or Route APIs for these purposes.

How large are PreETA time windows?

They are 2, 3, or 4 hours, depending on prediction reliability. Windows are aligned to a 15-minute grid (e.g. 14:15–16:15, but not 14:15–16:45).

Are there time windows smaller than 2 hours?

No. For narrower windows, use Real-Time Tracking or Cloud Tracking on the day of delivery.

Do you blend your customer’s data with other delivery companies?

No. All historical data is handled exclusively per tenant.

What is the accuracy of PreETA?

Our models match predicted windows in ~80% of cases, with an average deviation of about 15 minutes. PreETA is designed to work in combination with dynamic ETAs from Real-Time Tracking to manage expectations.