# Use Cases

PreETA is tailored for pre-arrival customer communication and planning. Below are the primary recommended use cases:

#### ✅ Recommended Use Cases

1. Pre-Delivery Notification (via Email/SMS/App)
*Send predictive ETA windows to recipients 1–2 days in advance using digital channels (email, SMS, push). This helps reduce failed deliveries and enhances customer satisfaction.*
2. Expected Time Messaging in Product Listings
*Show estimated time windows based on destination Address directly on product pages—e.g., "Usually delivered between 9-11 am on Thursdays in your area."*
3. Tracking Page Fallback (Pre-Day-of-Delivery)
*Display PreETA on tracking pages when real-time tracking (RTT) is not yet active. Enables customers to plan ahead even before the parcel is out for delivery.*
4. Preferred Time Slot Selection
*Let customers confirm or reject the predicted delivery window. Useful for premium services, gated communities, or B2B settings.*
5. Customer Support Enablement
*Equip support agents with PreETA windows to provide confident responses days before delivery.*
6. Promotional Messaging in Checkout
*Use PreETA at checkout to reinforce urgency or delivery confidence—e.g., "Order in the next 2 hours to get delivery between 10-12 am on Friday!"*


#### ❌ Not Recommended Use Cases

The following use cases are better served by other Bettermile APIs or services, which offer dedicated capabilities:

- Sorting & Loading Optimization =>
Use Loading Zone Creator or dynamic routing tools. These APIs work on zone-level or address clusters, not individual addresses.
- Last-Mile Resource Forecasting =>
Use forecasting APIs designed for depot-level and regional workload prediction.
- OOH/Locker Volume Forecasting =>
Use specialized analytics APIs optimized for station load and rebalancing needs.
- Day-of-Delivery / Live Tracking =>
Use Real-Time Tracking or CloudTracking APIs. These activate once a parcel is scanned as "out for delivery."


#### Example 1

Pre-ETA recommended use case example, Information about the delivery time before the day of delivery
Information about the delivery time before the day of delivery

#### Example 2

Pre-ETA recommended use case example, Information about the delivery time in the online shop checkout
Information about the delivery time in the online shop checkout