User Feedback

How Can Users Express their Feedback?

Ending the tracking experience nicely and giving the consignee the possibility to provide feedback for real-time tracking and the delivery service itself are important elements when creating holistic user experiences.

Additionally, it will help you and Bettermile to fully understand the bright and dark sides of the whole service offering.

Remember, the end of the tracking experience is usually also the last digital touchpoint for the consignees with the delivery network. So make the most out of it!

The following integration options are available for your users feedback.

• Option A: Bettermile 5-Star Rating
• Option B: 3rd Party Rating
• Option C: Custom Rating