# FAQ

Quick answers to the questions that come up most about Shadow & Orchestrate. Not finding what you need? Reach out, we're happy to help.

- **Where do consignees track their parcel?** Choose your level of control: a white-label page (zero-code, hosted by Bettermile), embedded web components (pre-built UI widgets in your app), or the Tracking API (a fully custom UI built from raw data endpoints).
- **How are recipients invited to live tracking?** Either Bettermile sends the invitation by email, or you (the tenant) send it by email or SMS.
- **How long before live ETAs are available?** Better Tracking Shadow requires about 4 weeks of model training after the data feed is connected before live ETAs are released. Better Tracking Orchestrate draws on Better Route's real-time data from the start.
- **Which Better Tracking implementation path should we choose?** Choose Shadow to modernize the recipient experience quickly, without changing driver workflows. Choose Orchestrate to make your operations flexible and align customer expectations with productivity targets, and future-proof your last-mile operations.