The End of the Tracking Experience
How Can Users Express their Feedback?

Ending the tracking experience nicely and giving the consignee the possibility to provide feedback for real-time tracking and the delivery service itself are important elements when creating holistic user experiences.

Additionally, it will help you and Bettermile to fully understand the bright and dark sides of the whole service offering.

Remember, the end of the tracking experience is usually also the last digital touchpoint for the consignees with the delivery network. So make the most out of it!

Option A: Bettermile 5-Star Rating Tool

Bettermile collects user ratings based on an independent 5-star rating tool and optional feedback inputs.

Requirements

• none

Technical Integration

• When using the Bettermile 5-star rating system we do not need a specific integration. This rating tool is part of the standard offering of Bettermiles user interfaces and will be provided out-of-box.