Option B: 3rd Party Rating Tool

Alternatively, Bettermile can integrate any other service to collect user feedback. Examples of such services are NPS and Trustpilot. You need to provide all necessary information if any third-party tool shall be integrated into the Bettermile user interfaces (white-label URL or widget). Bettermile will forward up to 90% of consignees, visiting the tracking website or widget, to this alternative service.

Requirements

  • You must offer a meaningful user feedback tool.
  • You must share the ratings with Bettermile - Bettermiles´ 5-star rating must be enabled for a minimum of 10% of all parcels.

Technical Integration

  • A redirecting link to your external rating tool is needed as well as a list of additional fields we need to pass while redirecting. Example: language, parcel_number, etc.