User Interface
Where Do the Consignees Track their Parcels?

Option A:
Full Bettermile-provided Tracking Experience

The tracking front end is the key to a successful implementation. Only if done right can both consignee experience and productivity gains for the delivery driver be seen. By integrating an experience, fully provided by Bettermile, tenants have close to no technical efforts and at the same time offer the best-in-class user experience.

Bettermile offers a state-of-the-art tracking user interface. Research and feedback have shown that Bettermile’s tracking front end leads to the industry's highest engagement rates and provides consignees with the best experience in gathering all the information they need for a great delivery experience.

Bettermile constantly adds new features that can be provided out of the box to the customer.

Features

The basis of the Frontend consists of:

  • The ETA Time window
  • The number of Remaining stops
  • The time remaining for delivery
  • The driver's and consignee's location on a map
  • Parcel shops and lockers indicated on a map
  • The shipper and consignee information

In addition, it offers the following features:

  • Proactive communication on time window changes
  • Deposit permissions
  • Redirections to a neighbor
  • Redirections to a Parcel Shop or Locker
  • “Upgrade” functionalities as paid services
  • Sending notes to driver or logistic facility (depots, agencies, distribution offices)
  • Rating and comment functionality
  • Outgoing links to contact customer support and other business services and more

Tracking Benchmarks

In the past years, the tracking standards in terms of UX and UI have significantly moved forward. Driven by rideshares such as Uber and food deliveries such as Wolt users expect a modern, absolute “live” tracking experience that is loaded with ad-hoc features.

User Flows:

Bettermile 1.0

Bettermile 2.0

Customization Options

Bettermile will adapt its user interface to your needs regarding languages, colors, and outgoing web links to your websites.

Requirements

Real-time tracking properties are present in connector data (parcels allowed for tracking, invitations, redirects, etc.)

Technical Integration

There is no requirement for any additional technical integration (next to the data stream) when opting for the Bettermile user interface and tracking experience.

Bettermile has created a UI and UX that guarantees the highest user satisfaction and engagement and is constantly improving it to rise above market standards.