Option C: “Deep” API Integration (“Push”)

By “deep” integrating the real-time tracking experience you are taking full responsibility. The complexity of this integration must be fully understood. All necessary information and features must be considered. Additionally, the integration must be updated promptly when Bettermile provides new features.

Bettermile offers a subscription service (“Push” via webhook) to provide you with all the needed data and in-time updates to enable you to create a unique and wholesome tracking experience.

Requirements

  • You need to consider all information and features when “deeply” integrating:
    • The ETA Time window
    • The number of Remaining stops
    • The time remaining for delivery
    • The driver's and consignee's location on a map
    • The shipper and consignee information
    • Proactive communication on time window changes
    • Deposit permissions
    • Redirections to a neighbor
    • Redirections to a Parcel Shop or Locker
    • Send a note to the drive
  • You must be able to provide a state-of-the-art tracking experience
  • You must be able to track the overall performance and the detailed usage of the user interface and features
  • You must offer a rating for the consignees (More details in next section)
  • You must regularly update the user interface to meet the latest state-of-the-art standards and stay best-in-class consistently

Technical Integration

  • Use Availability Webhook to understand when the parcel becomes available for tracking.
  • The integration must
    • Support retry mechanisms and idempotency to handle transient failures without data duplication or loss
    • Ensure 99.9% uptime and processing of webhook events within 500 milliseconds to avoid piled-up messaging queues that would delay invites to consignees
    • Industry incident management best practices including monitoring, alerting, and duty shifts during peak times
  • Use the subscription service to get tracking information for the parcel. This includes shipper and consignee address, delivery information, ETA timestamps, and much more
  • Implement features to ensure high UX