Better Tracking
Real-time visibility & control, from basket to doorstep. Give recipients full visibility throughout their delivery journey to build trust and deliver a stellar brand experience. Days before shipping, Better Tracking Predict provides accurate delivery estimates to boost cart conversion and help customers plan ahead. On delivery day, Better Tracking Shadow & Orchestrate take over with live map tracking, precise delivery time predictions, and delivery ratings. The result: higher first-attempt delivery rates, fewer support tickets, and happier customers.
Better Tracking is delivered through two plans:
| Best for | Plan |
|---|---|
| Setting expectations before a parcel ships: early delivery-window estimates for checkout and pre-delivery messaging. | Better Tracking Predict |
| Keep recipient informed on delivery day. Customer notifications, dynamic delivery time predictions, live map tracking, and direct driver feedback. An easy-to-integrate standalone solution, not requiring any operational changes. | Better Tracking Shadow |
| The ultimate live tracking experience with minute-to-minute precision. The system feeds in live data from Better Route, allowing you to synchronize your last mile operations into a coordinated flow. | Better Tracking Orchestrate |
Not sure which fits? See each plan's own use cases: Predict Use Cases · Shadow & Orchestrate Use Cases.
| Product | Role in Better Tracking |
|---|---|
| Data Gateway (required) | Data Input: Streams your delivery events and parcel data into Bettermile, powering both Predict's historical model and Shadow & Orchestrate's live status updates. |
| Better Route | Live Data Source: Feeds real-time sequence and ETA data into Better Tracking Orchestrate for minute-by-minute precision. |
All Better Tracking plans share one prerequisite: a working Data Gateway Connector. It delivers your delivery event data into Bettermile: the foundation both Predict and Shadow & Orchestrate build on.
For any further questions or support please do not hesitate to contact us: customer@bettermile.com