Quick answers to the questions that come up most about Predict. Not finding what you need? Reach out, we're happy to help.
- What if the delivery day changes? Request Predict again with the updated date.
- Can I use Predict for real-time tracking on delivery day? No. Predict is designed for day-before (or earlier) forecasts. It can be used as a fallback if no real-time tracking is available, but must be clearly labeled as based on historical data, not live information.
- What happens if the address is not recognized? You may receive a null response or error code. Providing geo-coordinates improves recognition.
- Can I use Predict for resource or route planning? No. Use Bettermile's Loading Zone or Better Route for these purposes.
- How large are Predict time windows? They are 2, 3, or 4 hours, depending on prediction reliability. Windows are aligned to a 15-minute grid (e.g. 14:15–16:15, but not 14:15–16:45).
- Are there time windows smaller than 2 hours? No. For narrower windows, use Better Tracking Shadow or Orchestrate on the day of delivery.
- Do you blend your customer's data with other delivery companies? No. All historical data is handled exclusively per tenant.
- What is the accuracy of Predict? Our models match predicted windows in ~80% of cases, with an average deviation of about 15 minutes. Predict is designed to work in combination with dynamic ETAs from Shadow & Orchestrate to manage expectations.