Frequency Asked Questions

What if my parcel delivery day changes?

Re-request PreETA with the updated date.

Can I use PreETA for same-day delivery?

No, it is designed for day-before or earlier forecasts. Only use as a fallback if no RTT information is available, and clearly disclaim that this is no real-time information, but is based on historical deliveries.

What happens if the address is not recognized?

You may receive a null response or an error code. Consider adding geo-coordinates.

Can I use PreETA for resource or route planning?

No, please use Bettermile's Loading Zone or Route APIs for that purpose.

How big are the Pre-ETA Timewindows?

They are 2h, 3 h, or 4h time windows, depending on how reliably we can predict the delivery time window. They are provided with an hour accuracy and a 15min raster, so there is e.g. 3.15h-5.15h but no 3.15h-5.45h.

Are there time windows smaller than 2h?

No. From a user experience perspective, you can pick up on the day of delivery with Real Time Tracking or Cloud Tracking, where Timewindows will narrow down to smaller sizes.

Do you use historic data of individual tenants in your system or blend the data with other delivery companies?

No. The data is handled exclusively for every tenant.

What is the success rate of Pre-ETA time windows?

Our Algorithms are trained to match the estimated time window, usually at around 80% and an out-of-bound of ca. 15min. on average. Pre-ETA should be combined with the dynamic ETAs of Real Time Tracking, and, hence, user expectations and deviations can be managed.