Use Cases

PreETA is tailored for pre-arrival customer communication and planning. Below are the primary recommended use cases:

Pre-Delivery Notification (via Email/SMS/App)
Send predictive ETA windows to recipients 1–2 days in advance using digital channels (email, SMS, push). This helps reduce failed deliveries and enhances customer satisfaction.
Expected Time Messaging in Product Listings
Show estimated time windows based on destination Address directly on product pages—e.g., "Usually delivered between 9-11 am on Thursdays in your area."
Tracking Page Fallback (Pre-Day-of-Delivery)
Display PreETA on tracking pages when real-time tracking (RTT) is not yet active. Enables customers to plan ahead even before the parcel is out for delivery.
Preferred Time Slot Selection
Let customers confirm or reject the predicted delivery window. Useful for premium services, gated communities, or B2B settings.
Customer Support Enablement
Equip support agents with PreETA windows to provide confident responses days before delivery.
Promotional Messaging in Checkout
Use PreETA at checkout to reinforce urgency or delivery confidence—e.g., "Order in the next 2 hours to get delivery between 10-12 am on Friday!"

The following use cases are better served by other Bettermile APIs or services, which offer dedicated capabilities:

Sorting & Loading Optimization =>
Use Loading Zone Creator or dynamic routing tools. These APIs work on zone-level or address clusters, not individual addresses.
Last-Mile Resource Forecasting =>
Use forecasting APIs designed for depot-level and regional workload prediction.
OOH/Locker Volume Forecasting =>
Use specialized analytics APIs optimized for station load and rebalancing needs.
Day-of-Delivery / Live Tracking =>
Use Real-Time Tracking or CloudTracking APIs. These activate once a parcel is scanned as "out for delivery."

Information about the delivery time before the day of delivery

Information about the delivery time in the online shop checkout